Dairy Farm Tours - Policies
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General Information:
We are a REAL working dairy farm. As such, we have a variety of equipment, animals and areas which require your attention and respect. Some of these are open to you, others are private. As we open our farm to you (and those in your group), we will assign a primary contact person to act as your guide. Please direct all questions and concerns to your guide, and follow all instructions accurately. We expect you to be attentive, stay together, follow directions and act responsibly at our farm. Some of the animals can kick and/or bite, and others are too young, small or restricted to protect themselves from danger or accident. You are required to respect the animals at all times; no poking, pulling, grabbing, hitting, spitting, chasing, pushing, yelling or attempting to sit on or pick any animal up, except where invited by and in the presence of your guide.
In visiting the farm, you are required to have reasonable adult supervision (parent or guardian, teacher, chaperone, or supervisor) to safely and effectively manage all minors in your group. While we do not mandate what that should be, we reserve the right to determine when something represents a problem for us or others and take corrective action, including ending a tour or asking someone to leave. You (as an adult, parent or supervisor) need to keep all children close at hand, oversee their activities at all times and watch for their safety around others, our buildings, and active and stationary farm equipment.
We work hard to provide and maintain and clean and safe environment at our farm, including portable toilets and hand wash stations, with antibacterial solution and gel. However, this is a working dairy farm, and you are responsible to ensure that all children in your group engage in safe practices in the bathrooms, after touching or feeding animals, or when touching things on the farm and before and after any exposure to food or snacks. We ask that you PLEASE stay with your Guide at all times on your tour.
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Biosecurity of Hinchley's Dairy Farm
If you or your family, has visited/traveled to other farms, processing plants or agricultural areas PLEASE contact us prior to visit the farm.
If nessessary, we may ask that you wear protective booties as not to come in contact with our animal's or their feed, so as possible contamination could be limited.
Service:
Tours, services and activities vary greatly throughout the seasons and may be revised, changed or even cancelled at any time for any reason. We do everything in our power to ensure your satisfaction and meet our commitments to activities, events and reservations. As a working farm, however, events, conditions, weather and even needs of the livestock and crops change - often without notice. As a result, we also reserve the right to make substitutions, revisions or use/provide alternate products, services, or (if applicable and available) dates in meeting any agreement, contract, party or tour. With the exception of deposits paid toward services, we offer no refunds, sorry.
Liability:
Participating in any tours, activities or events at Hinchley's Dairy Farm is at your own risk. We accept no responsibility, commercially or individually, for any claims, losses, damages or injuries associated with your visit or participation, be those physical or otherwise in nature. We accept no responsibility for the actions of any persons, individuals or parties at any time, be that in the presence or outside the presence or observation of your guide, our family, our employees or assigns. You are responsible for any damages, liabilities, loss injury to any persons, property, goods, animals and livestock, including damage and/or loss to crop, feed, yield or produce the result of your or your party's action(s). In participating in our activities, you agree to hold Hinckley's Dairy Farms, Inc., it's employees, officers, principles, owners, volunteers and assigns harmless for any and all actions, consequences or liabilities associated with your visit. You further accept all responsibility to these same matters in relation to any minor children in your group, party or event, whether legal guardian or parent or not.
| Warranty:
Hinchley's Dairy Farm, Inc., it's employees, officers, owners, and assigns, offers no warranty expressed or implied in any service, product, activity or event outside its primary business of producing products as a dairy farm.
Participation in any tour, activity, event or special event at, or involving Hinchley's Dairy Farm, Inc., is strictly voluntary. We are under no obligation to provide access or continuance in any tour, activity or event and shall not be forced, coerced or threatened to allow participation at any time. We reserves the right to refuse service to anyone, at any time, for any reason and/or to deny or stop participation or cease services entirely if deemed necessary or appropriate, without consequences or obligation. You agree to hold Hinchley's Dairy Farm, Inc., its employees, officers or assigns harmless for, and assist and uphold, any such decision(s) or action(s). <!--[if !supportEmptyParas]--> <!--[endif]-->We reserve the right to photograph, audio tape or videotape any or all portion(s) of tours, activities or events, including all property, persons,or participants (except minors excpet with model release by parent or legal guardian) and to use these images, recording and likenesses for promotional and other purposes.
Cancellations:
You have the right to cancel your tour, party, special event or service/activity arrangement with Hinchely's Dairy Farm, Inc., per the terms of any written documents pertaining to it, supplied at the time of reservation, booking, down-payment or such, if provided. In the absence of any written agreement, the following policies apply to cancellation:
Tours:
1. Tours may be cancelled two weeks prior to arrival, with no amount due.
2. Tours may be cancelled without penalty due to weather, sickness, or emergency, less any custom materials, supplies, services, our outstanding contracts engaged on behalf of your party. You are responsible for any special food, materials, entertainment, products or staffing arranged.
3. Cancellation by you, once a tour has commenced, refunds may not be given depend upon the reason or circumstances at the time.
4. Cancellation by us, once a tour has commenced may, at the sole discretion of us, may be awarded a refund provided the reason is NOT due to matters of failed supervision, endangerment to staff, animals, crop or equipment, or any other reason potentially dangerous or problematic to the health and well-being of the farm.
Parties and Special Event:
RESERVATIONS for Parties and Special Events must be made at least 30 days prior. A Deposit of 1/2 the cost of the full tour must be secured at that time.
Cancelation of Party or Special Event, MUST be given in writing two weeks prior to recieve a full refund of DEPOSIT. Cancelation of Party or Special Event less than two weeks prior, will limit the refund to half the price.
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If reservations are made for groups, we do not have the ability to have raindates. If there is rain, the tour will go on, just as farmers work through the rain. If the weather is threatning with lightning the tour will be canceled. If cancelation takes place prior to the start of the tour refunds will be considered.
If reservations are made and paid for prior to the tour refunds will NOT be given to those who choose not to attend.
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